Turning complex operations into intelligent systems
I'm Anas AlHarbi — Business Operations Expert at Takamol, building on the Qiwa platform. 8+ years driving government digital platforms, Hajj & Umrah services, and national health systems, now working at the intersection of AI and operations.
Operations leader. Product thinker. AI practitioner.
I've spent my career turning the messy reality of large-scale government and enterprise operations into systems that actually work — from pandemic-response health platforms serving millions to pilgrimage logistics spanning global partners.
Today, as Business Operations Expert at Takamol, I work on the Qiwa platform — designing fraud-detection workflows, driving CRM integration, and documenting the processes that keep national labor services running cleanly and at scale.
I progressed from technical support to product management at Lean Business Services, hold a BSc in Computer Science from King Abdulaziz University and a Master of Management from MBSC, and pair that with PMP, AI product, and Six Sigma credentials. My focus now: applying AI and automation to make operations faster, cleaner, and smarter — in service of Vision 2030.
At a glance
Core strengths
Experience
A decade across government digital platforms, national health systems, and the Hajj & Umrah sector — with a steady climb from frontline support to operations leadership.
- Design and operate fraud-detection workflows safeguarding national labor services on the Qiwa platform.
- Drive CRM integration to unify customer data and streamline case handling across teams.
- Own process documentation and operational governance, standardizing how services run at scale.
- Apply AI and automation to accelerate operations in support of Vision 2030.
- Oversaw end-to-end pilgrimage operations for Hajj & Umrah services.
- Developed strategies with global partners to optimize vendor performance.
- Streamlined travel, accommodation, and logistics aligned with Vision 2030.
- Led communication frameworks and budget oversight across programs.
- Managed cross-departmental alignment and organizational growth.
- Managed COVID-19 national operations under the Ministry of Health.
- Coordinated digital services for the national pandemic response.
- Managed large-scale health-tech releases (Sehaty, GHC) reaching millions.
- Handled customer experience and technical troubleshooting for visa services.
- Coordinated with the Ministry of Hajj & Umrah.
- Built foundational government-systems expertise.
What I bring to the table
A blend of operations rigor, product instinct, and hands-on AI & automation.
AI & Automation
n8n workflows, API integrations, and no-code development to automate operations end to end.
Operations Strategy
Process design, SLA management, and vendor governance built for scale and reliability.
Digital Transformation
Health platforms, pilgrimage tech, and labor services aligned with Vision 2030.
Project Management
Cross-functional government programs delivered on time, on budget, on scope.
Stakeholder Management
Aligning ministries, international partners, and C-suite around shared outcomes.
Product Development
PRDs, wireframes, and MVP builds with a relentless focus on the user.
Projects & impact
A sample of the platforms and products I've helped shape.
COVID-19 National Operations
Led Ministry of Health representation and operational planning; built communication models that strengthened the national pandemic response.
Sehaty & GHC Platforms
Managed large-scale digital health releases delivered to millions of citizens across the Kingdom.
Tasheer Pilgrimage Enhancement
Developed vendor-performance strategies spanning travel, accommodation, and logistics for pilgrims.
DealHunt Mobile App
No-code app with GPS-based deal triggers, a digital wallet, and a bilingual Arabic/English interface.
Al Zamil Smart Site Assessment
Mobile platform for industrial site assessments — full PRD, wireframes, and business model delivered.
AI Workflow Automations
Built n8n automations with API integrations (Apify, Gmail SMTP) to remove manual operational toil.
Education & certifications
Master of Management (MBA)
BSc in Computer Science
Let's build something intelligent.
Open to roles and collaborations in AI product, operations, and digital transformation. The fastest way to reach me: